🔒 Privacy & Data Security

📋 1. Introduction

Welcome to Aqua Raya — where pure hydration meets total transparency. As a premium mineral water supply brand, we respect your privacy and are dedicated to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you interact with our website, place orders, subscribe to delivery plans, or contact customer support.

By accessing our services, you agree to the practices described in this document. We operate with integrity and follow strict data protection principles.

📊 2. Information We Collect

To deliver safe drinking water and a seamless customer experience, we collect the following categories of information:

• Personal Identifiers: Full name, email address, phone number (including WhatsApp for real-time updates).
• Location Details: Delivery address, area/landmark, and special access instructions.
• Order History: Bottle quantities (20L/10L), free first bottle usage, deposit refunds (Rs 1200).
• Communication Logs: Support chats, call records, and responses to our offers.
• Technical Data: IP address, browser type, form interactions (Google Forms), and device info for analytics.

🎯 3. How We Use Your Information

Aqua Raya uses your personal data strictly for legitimate business operations, including:

• ✅ Processing orders – "First bottle FREE + second bottle 50% off" and refundable deposit management.
• ✅ Coordinating delivery schedules and real-time route planning with our delivery partners.
• ✅ Sending essential service notifications (delivery confirmations, payment reminders, promotional offers via WhatsApp/SMS).
• ✅ Improving customer support, resolving disputes, and handling refund requests.
• ✅ Complying with applicable legal obligations and preventing fraud.

We never sell, rent, or trade your personal information for marketing purposes.

🛡️ 4. Data Security & Retention

We implement robust security measures: encrypted databases, firewalls, role-based access, and regular security audits. Your data is stored on secure servers and retained only for as long as necessary to fulfill the purposes described in this policy. For inactive customer accounts (no order activity for 24 months), we will anonymize or securely delete personal data, unless legal retention requirements apply.

Payment transactions are processed via trusted third-party gateways; we do NOT store full credit/debit card details or banking credentials.

🤝 5. Information Sharing & Disclosure

Aqua Raya does not share your data with third parties except in the following limited scenarios:

• Delivery Partners: Only name, phone number, and address for bottle delivery/pickup operations.
• Service Providers: Analytics (Google Forms), WhatsApp Business API, and cloud hosting – all bound by strict confidentiality agreements.
• Legal Obligations: When required by law, court order, or to enforce our Terms & Conditions.

All third parties are contractually prohibited from using your data beyond Aqua Raya's instructions.

🍪 6. Your Privacy Rights

Depending on your location, you may request the following actions regarding your personal data:

• 🔹 Access: Receive a copy of the personal data we hold about you.
• 🔹 Correction: Update inaccurate or incomplete information (e.g., phone number, address).
• 🔹 Deletion: Request removal of your data when it's no longer needed (subject to legal or contractual retention).
• 🔹 Opt-out: Unsubscribe from promotional messages anytime by replying "STOP" via WhatsApp or email.

To exercise these rights, please contact us using the information in Section 8.

👶 7. Children's Privacy

Our services are intended for individuals aged 18 years and older. Aqua Raya does not knowingly collect personal information from children under 13. If we discover that we have inadvertently gathered such data, we will delete it immediately. Parents or guardians may contact us to raise any concerns.

📞 8. Contact Us & Data Inquiries

If you have any questions, complaints, or requests regarding your privacy or this policy, please reach out to our designated Data Protection team:

We aim to respond to all privacy-related inquiries within 5 business days.

🔄 9. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in legal standards, our services, or customer feedback. Any material changes will be communicated via a notice on our website or direct WhatsApp message. Your continued use of Aqua Raya services after updates constitutes acceptance of the revised policy.